Privacy Note
**Last Updated: September 14, 2026**
At **Petlunae**, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
## 1. Information We Collect
Depending on how you interact with Petlunae, we may collect the following types of information:
### Personal Information You Provide
When you place an order, contact customer support, subscribe to communications, or otherwise provide information to us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Product preferences
- Customer service communications
- Payment-related information processed through our payment service providers
For security reasons, we generally do not directly store complete payment card details where those details are processed by third-party payment providers.
### Information Collected Automatically
When you visit our website, certain technical and browsing information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Approximate location based on IP address
- Website interactions
- Cookie and similar technology data
## 2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Arranging shipping and delivery
- Providing order confirmations and tracking information
- Responding to customer service requests
- Managing returns and refunds
- Detecting and preventing fraud or unauthorized activity
- Improving our website, products, and services
- Personalizing your shopping experience
- Understanding website usage and performance
- Sending service-related communications
- Sending marketing communications where permitted by applicable law
- Complying with legal and regulatory obligations
We only use personal information where we have an appropriate business or legal basis to do so.
## 3. How We Share Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and logistics providers
- E-commerce platform providers
- Website hosting providers
- Customer service providers
- Analytics providers
- Marketing and advertising service providers
- Fraud prevention and security providers
- Professional advisers
- Government authorities or regulators where legally required
We do not sell or rent your personal information in the traditional sense for direct monetary payment.
However, certain privacy laws may define some forms of advertising-related data sharing more broadly. Where required by applicable law, we will provide appropriate choices regarding such processing.
## 4. Cookies and Similar Technologies
Petlunae uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve performance, and support relevant advertising or analytics.
Cookies are small data files that may be stored on your device when you visit a website.
We may use:
- Essential cookies
- Functional cookies
- Analytics cookies
- Advertising or marketing cookies
You may be able to control cookies through your browser settings or through any cookie preference tools made available on our website.
Please note that disabling certain cookies may affect the functionality or performance of the website.
## 5. Payment Information
Payments may be processed by third-party payment service providers.
When you submit payment information, your information may be handled directly by those providers in accordance with their own privacy and security practices.
Petlunae does not necessarily receive or retain your complete credit or debit card information.
## 6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include encryption, access controls, secure systems, and other industry-standard security practices.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
## 7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet tax, accounting, and legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
## 8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
- Opt out of certain marketing communications
These rights may be subject to applicable legal limitations and exceptions.
To submit a privacy request, please contact us at:
**support@petlunae.com**
We may need to verify your identity before completing certain requests.
## 9. Marketing Communications
If you receive promotional emails from Petlunae, you may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.
Even if you opt out of promotional communications, we may still send transactional or service-related messages concerning your orders or account activity.
## 10. Third-Party Links
Our website may contain links to third-party websites or services.
Petlunae is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.
## 11. Children's Privacy
Our website and services are not intended for children who are not legally permitted to make online purchases in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
## 12. International Data Processing
Because Petlunae serves customers internationally and works with service providers in different locations, personal information may be processed or stored outside your country or region.
Where required, we take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable law.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
When we make changes, we may update the "Last Updated" date shown at the top of this page.
Where required by law, we may also provide additional notice of material changes.
## 14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
**Petlunae**
**Email:**
support@petlunae.com
**Phone / Text:**
(424) 383-8178
**Company:**
HONG KONG NIU LING WEN INTERNATIONAL LIMITED
**Business Address:**
KINGS COMMERCIAL BUILDING
2 CHATHAM COURT
FLAT/RM 09, 11/F
TSIM SHA TSUI, KOWLOON
HONG KONG