Term of Use
# Terms of Use
**Last Updated: September 14, 2026**
Welcome to **Petlunae**.
These Terms of Use govern your access to and use of our website, including any content, features, services, and functionality made available through the site.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
If you do not agree with these terms, please do not use our website.
## 1. Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms of Use.
You agree not to:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to the website, servers, systems, or networks
- Interfere with the operation, security, or functionality of the website
- Introduce viruses, malware, or other harmful code
- Use automated systems, scraping tools, bots, or similar technologies in a manner that disrupts or misuses the website
- Impersonate another person or misrepresent your identity or affiliation
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.
## 2. Intellectual Property and Use of Content
Unless otherwise stated, the website and its content, including but not limited to:
- Text
- Product descriptions
- Graphics
- Images
- Logos
- Videos
- Website design
- Layout
- Icons
- Software
- Other materials
are owned by, licensed to, or used with permission by Petlunae and are protected by applicable intellectual property laws.
You may view or print reasonable portions of website content for your own personal, non-commercial use.
Without prior written permission from Petlunae, you may not reproduce, copy, republish, distribute, modify, transmit, display, sell, license, or commercially exploit website content.
## 3. Product and Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we do not guarantee that all descriptions, pricing, images, availability, specifications, or other content will always be complete, accurate, current, or error-free.
We reserve the right to correct errors, update information, and make changes to the website where reasonably necessary.
Product purchases are also subject to our applicable Terms of Purchase, Shipping Policy, Return & Refund Policy, and other store policies.
## 4. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that access will always be uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to:
- Maintenance
- Technical issues
- System updates
- Hosting interruptions
- Network problems
- Events outside our reasonable control
We may modify, suspend, or discontinue parts of the website where reasonably necessary.
## 5. Disclaimer of Warranties
To the extent permitted by applicable law, this website and its content are provided on an **"as is"** and **"as available"** basis.
We do not make guarantees that:
- The website will always be available without interruption
- All website content will be error-free
- All defects will immediately be corrected
- The website or its supporting systems will always be free from harmful components
Nothing in these Terms is intended to exclude warranties or consumer rights that cannot legally be excluded under applicable law.
## 6. Limitation of Liability
To the extent permitted by applicable law, Petlunae will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of, or inability to use, this website.
This may include losses relating to:
- Website interruptions
- Technical issues
- Loss of data
- Unauthorized access
- Reliance on website information
- Third-party services
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
## 7. Third-Party Links and Services
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.
These third-party services are operated independently from Petlunae.
We are not responsible for the content, availability, security, terms, or privacy practices of third-party websites or services.
Accessing third-party services is at your own discretion, and we encourage you to review their applicable policies before using them.
## 8. User Submissions
If you submit reviews, comments, feedback, photographs, messages, or other content to Petlunae, you are responsible for ensuring that the content:
- Is lawful
- Does not infringe third-party rights
- Does not contain harmful or malicious material
- Is not misleading, abusive, defamatory, or fraudulent
Where legally permitted, you grant Petlunae a non-exclusive right to use submitted content for purposes related to operating, improving, or promoting our services.
This does not transfer ownership of your content unless separately agreed.
## 9. Privacy
Your use of the website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
## 10. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in:
- Our services
- Website functionality
- Business practices
- Applicable laws
- Regulatory requirements
Any updated version will be posted on our website with a revised "Last Updated" date.
Your continued use of the website after updated terms take effect may constitute acceptance of those changes where permitted by applicable law.
## 11. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the **Hong Kong Special Administrative Region**, without regard to conflict-of-law principles.
This provision does not affect any mandatory consumer rights that may apply to you under the laws of your country or region.
## 12. Entire Agreement
These Terms of Use, together with any policies or legal notices referenced on the website, constitute the agreement between you and Petlunae regarding your use of this website.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
## 13. Contact Us
If you have any questions about these Terms of Use, please contact us:
**Petlunae**
**Email:**
support@petlunae.com
**Phone / Text:**
(424) 383-8178
**Company:**
HONG KONG NIU LING WEN INTERNATIONAL LIMITED
**Business Address:**
KINGS COMMERCIAL BUILDING
2 CHATHAM COURT
FLAT/RM 09, 11/F
TSIM SHA TSUI, KOWLOON
HONG KONG